This Cancellation, Return, Exchange, and Refund Policy (“Cancellation & Refund Policy”) is applicable to the customers of TOMMY AND TONY – a unit of DOG AND AQUA CARE who, for the purpose of buying the products and subscribing to Pet care related services, have visited/surfed TOMMY AND TONY Website www.tommytony.in. This Cancellation & Refund Policy is meant to assist and educate the customers about the process of cancellation of services booked and products ordered, return and exchange of products ordered by the customer through the Platform and refund of the amount paid by the customer for the same.
For the purpose of this Cancellation & Refund Policy, wherever the context so requires, “you” or “user” shall mean any natural or legal person who has agreed to become a buyer/customer by registering himself/herself on the Platform by providing the registration data using computer/mobile systems. The term “we,” “us,” “our” shall refer to TOMMY AND TONY.
Terms & Conditions:
a. Before Shipment:
If you wish to cancel the product(s) ordered that have not been shipped at the time of the cancellation request, you can cancel your order through the Platform following the steps below:
HomePage>Orders>Cancel Order; and/or
Write to the customer care on info.tommyandtony@gmail.com
b. After Shipment:
If you wish to cancel the product(s) ordered that have been shipped, you can deny taking delivery at the time of delivery.
Return, Exchange, and Refund of products delivered.
Under the Cancellation & Refund Policy, the option of exchange, replacement, and/or refund is offered by us.
Upon receiving your order, please check it thoroughly. If the item is damaged, defective, incorrect, or lost during transit, kindly contact us within 7 working days. This allows us to assess the situation and address it promptly. Different products will have different returns policies applicable to each category. In respect of certain products, the Cancellation and Return Policy provided on the product page shall prevail over the Cancellation & Refund Policy. Do refer to the respective item’s applicable return/exchange policy on the product page for any exceptions to the Cancellation & Refund Policy as provided under the table below. You are suggested to carefully read and understand the conditions and limitations applicable to the respective category of the product, and cases under which returns/exchange requests shall be limited to the timelines provided herein below will be accepted by us. To return or exchange the product, kindly write to the customer care on info.tommyandtony@gmail.com or call us on 8926265743
Return policy for any item listed on www.tommytony.in. However, please check the details of the product on the Product Description page (PDP) before placing an order to check if the product is eligible for a return or not.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase. Open packets will not be applicable for return (specifically in the case of Food & Treats). All the in-box accessories, freebies, combos (if any) should be present. The product bought during Big Sale Events (like Flash Sale, Clearance Sale) will not be eligible for return.
In an event of refund approval, you will be notified by email/SMS within 48 working hours about the approval status for a refund from the date on which you raised the request. If approved, the relevant amount will be refunded to your original payment method within 5-7 business working days for prepaid orders. For COD orders, the refund will be processed within 7-9 business working days.
